Refund policy

Returns

Sunlit Hours jewelry is made to order and handcrafted specifically for you. For this reason, we do not accept returns or refunds after the 24-hour cancellation period.

If your piece arrives damaged, defective, or you receive the wrong item, please contact us at support@sunlithours.com within 24 hours of delivery with photos. We’ll work with you to resolve the issue, including repair or replacement where appropriate.

Questions about sizing, stone selection, or your piece? Please reach out and we’ll be happy to help.

Cancellations

Orders may be cancelled within 24 hours of placement for a full refund.

Cancellations can be made through your account on the order status page during the 24-hour cancellation period.

Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank.

After 24 hours, your jewelry piece enters production and can no longer be cancelled or refunded.