Frequently Asked Questions

Our fine jewelry is made to order in New York City. Materials, production methods, and timing for every design are listed on its product page.

Each piece is handcrafted to order specifically for you, based on your selected gemstone, size, or other available personalizations.

Our fine jewelry is handcrafted to order. Please allow 3–4 weeks for delivery from the date of your order. This includes production and shipping.

Our fine jewelry is crafted in solid 18k yellow gold and set with carefully selected natural gemstones. Materials for every Sunlit Hours design are listed on its product page.

Yes, we only use natural, ethically sourced diamonds and colored gemstones. We work with trusted suppliers to ensure responsible and sustainable sourcing practices.

Yes, we offer complimentary shipping on all orders.

Yes, every order is insured in transit. Fine jewelry orders are fully insured for their purchase value and require a signature on delivery.

If an order is lost or damaged before it reaches you, please let us know within 7 days of the expected delivery date. We’ll replace the item at no cost. For made-to-order fine jewelry, a replacement takes the same 3–4 weeks as the original.

We ship via FedEx or USPS within the United States. A signature is required for all fine jewelry orders.

At this time, we do not offer international shipping.

Yes, once your order has shipped you will receive a tracking number by email.

All orders are beautifully wrapped in Sunlit Hours signature packaging.

Return eligibility varies by product. Made-to-order fine jewelry pieces are created by hand specifically for you and cannot be returned except in the event of a manufacturing issue. The applicable return policy is listed on each product page.

Orders may be canceled within 24 hours of placement for a full refund.

Cancellations can be made via your account on the order status page within the 24-hour cancellation period.

Refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

After 24 hours, the cancellation window closes and the order can no longer be canceled or refunded.

We stand behind the craftsmanship of every piece. Email us at support@sunlithours.com within 24 hours of delivery with photos and a brief description of the issue. Once confirmed as a manufacturing defect, we’ll arrange a free repair or replacement, as applicable. See our full Care, Repairs & Warranty policy for details.

Yes. Our craftsmanship warranty covers stones that become loose due to normal wear for one year from the date of purchase, and we’ll repair the piece free of charge.* Just email us at support@sunlithours.com with photos of the concern.

Beyond that, your piece is made from solid gold and natural gemstones and is designed to be worn for years to come. We’re always happy to look at a piece after the warranty period and quote a repair.

*This warranty does not cover damage resulting from excessive wear, accidents, improper care, or repairs or alterations performed by a third party. See our full Care, Repairs & Warranty policy for details.